If UPS is having a problem with your address delivering your order, or the tracking shows it was delivered but you didn't receive it, the fastest way to resolve the problem is for you to contact UPS directly since you are the receiver. You will need to contact UPS at: 1-800-742-5877. To get a person, click 0 twice. You will need to provide your tracking number. Give them the correct information needed to get your order delivered.